We want you to fall in love with your camera. If it isn’t quite your match, we’re here to help.
Your return window starts on the day your camera arrives: full refunds during the first 30 days, then store credit minus a 20% restocking fee during days 31–60.
Take some time to get to know your camera. If it isn’t the right fit, return it within 30 days of delivery for a full refund to your original payment method.
If your camera arrives damaged or isn’t working as it should, contact us within the first 30 days. We’ll help you arrange a return for a full refund.
Need a little longer to decide? During days 31–60 after delivery, you can return your camera for store credit, less a 20% restocking fee. The remaining amount is issued as store credit, not a refund to your original payment method.
For this extended return window, your camera must be in working condition and in similar shape to when it arrived.
Film, accessories, and add-ons
Unused film and other accessories or add-ons, such as straps, can be returned within the first 30 days. Used film is non-refundable. Accessories and add-ons are non-refundable after 30 days.
Let’s get your return started
Email support@cutecamera.co with your order number before sending anything back. We’ll help you with the next steps. If your camera arrived damaged or isn’t working, let us know what’s happening so we can help.